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Bronze Fountains and Sculptures
Below are the answers to the frequently asked questions associated with Ancient Sculpture Gallery's
bronze fountains and sculptures.
Is your shopping cart SECURE?
Yes, your information is secure during the ordering process with a Secure Server Certification Authority.
VeriSign SSL Certificate protects e-commerce and other private information with 128-bit encryption, the
strongest SSL protection available anywhere. Statistically, it is safer to shop online with your credit card
than in a restaurant or department store. At AncientSculptureGallery.com, protecting your personal
information is extremely important to us. To ensure that you never have to worry about credit card safety
when you shop in our store, we use security software called Secure Sockets Layer (SSL), which is the
industry standard and among the best software available today for secure commerce transactions. When
you connect with our secure server, they exchange a handshake, which initiates a secure session. In most
browsers, look for a key or lock icon to indicate that you are in the SSL mode. From that point on during your
secure session, all the information sent between you and AncientSculptureGallery.com is protected by SSL
encryption.
How do I place an order?
Making a purchase could not be easier. Just browse through our on-line Shop, click on any items that you
wish to buy and put them into the shopping basket. After you have finished your selection, click on "Go to
Checkout" and you will be asked for a few details that we need to be able to satisfy your requirements.
Orders can be placed via our SECURE online shopping cart or by contacting us.
What payment methods do you accept?
We accept VISA, Master Card, American Express, Discover, Paypal, Diners Card, JCB, bank transfer,
personal checks and money orders, whichever is the most convenient for you (your item will be shipped as
soon as the check or the money order clear).
How will you confirm my order?
All orders will be confirmed via email on the day of receipt.
Do you charge sales tax?
Appropriate state sales tax will be added to orders shipped to residents of New Jersey.
In what currency are your prices?
All prices as well as shipping costs and taxes are in US Dollars.
How do you package and ship your merchandise?
We are very careful about how our items are packaged and shipped. We do not want the item to break in
transit! The merchandise is carefully packaged and boxed in order to ensure safe transit. Large and heavy
orders are transported in custom designed skids for safe transport and they are sent insured.
Do you accept orders and ship to other countries besides the US?
Yes we do, we ship to almost any country in the world. However, since our bronzes would be imported,
applicable customs duties, taxes and brokerage fees associated with the order may be responsibility of
the receiver at the time of delivery. Please contact your local customs office for more information regarding
these charges.
How much will shipping and handling be?
For our customers in the United States shipping charge is free - $0. If you live outside US please contact
us for a shipping quote and we will calculate the shipping cost to your country.
What shipping methods do you use?
We ship our bronze fountains and sculptures via Freight Transportation.
How long does it take for delivery?
All the items in the "Bronze Fountains and Sculptures" shop are generally in stock and our aim is to
dispatch them immediately. However, if the item is currently out of stock average lead time for shipping is
six to eight weeks. Ground shipping usually takes between 7-14 business days. If there is an unexpected
delay, we will contact you by phone or email. If you require urgent delivery, please contact us and we will do
our best to accommodate your requirements.
What is your Return Policy?
We insure all of our shipments. If your item has been damaged during the shipping, please contact us and
we will make arrangements with you for the return and replacement of the damaged item. Please contact
us immediately so that we can file a damage claim with the shipper. Credit will not be issued unless you
notify us the same day you received the shipment and by providing picture of the damage. Please note that
you will need to save the box and packing materials for the shipper to inspect. Insurance is void otherwise.
We will not be responsible for damaged merchandise not in its original packaging.
What is your Privacy Policy?
Your privacy is assured as it is of great concern to Ancient Sculpture Gallery. Ancient Sculpture Gallery
does not disclose, sell, trade or share any personal information that it collects to third parties, other than in
the course of completing a transaction, providing you with information that you have requested, or in
response to an investigation involving legal matters. AncientSculptureGallerys.com values the privacy of its
customers and subscribers. We will not disclose buyers information to third parties. We DO NOT trade or
sell email or physical addresses with or to other companies, or to organizations and groups seeking to
build mailing lists. We will not send email marketing 'spam' messages to subscribers or customers.
How do I contact you?
You can contact us by filling out our contact form or you can email us at
customerservice@ancientsculpturegallery.com. Our telephone is 1.201.880.7134. Our address is Ancient
Sculpture Gallery, PO Box 178, Garfield NJ 07026, USA.
Please contact us with any questions you have that are not answered here and we will endeavor to answer
them and add them to this page.
