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Ancient Sculpture Gallery Frequently Asked Questions (FAQ)
Byzantine Christian Icons
Below are the answers to the frequently asked questions associated with Ancient Sculpture Gallery's
Byzantine Icons.
How are your Byzantine Icons created?
For creation of our icons we use and apply traditional Byzantine methods and materials which have been
tested over many centuries. The base of the icon is a traditional high quality durable wood covered with a
layer of canvas and several layers of gesso. After completing the painting on the panel with professionally
created egg tempera paint, several layers of bole (burnishing clay) are applied to the background to
prepare them for the receiving of 24K gold leaf, and after gilding, gold is burnished using agate burnisher.
As a final finish for our icons we use linseed oil based varnish. Finally a degree of aging can be applied to
the icon, which depends of your personal choice. You can view several aging results in our list of
Completed Icons and chose the style your like. Of course, you may also elect your icon not to be aged. Let
us know what your preference is when placing the order. While some other works of art require some
special conditions for their preservation (most typically protection from light), paintings in egg tempera on
wood, finished with linseed oil based varnish are best preserved under the same, moderate conditions of
light, humidity, temperature and cleanliness of air that are optimal for human habitation. This is why our
Byzantine Icons are timeless investment set to be enjoyed by many generations of your family. For a
detailed explanation of the creation process, please click here.
Is your shopping cart SECURE?
Yes, your information is secure during the ordering process with a Secure Server Certification Authority.
VeriSign SSL Certificate protects e-commerce and other private information with 128-bit encryption, the
strongest SSL protection available anywhere. Statistically, it is safer to shop online with your credit card
than in a restaurant or department store. At AncientSculptureGallery.com, protecting your personal
information is extremely important to us. To ensure that you never have to worry about credit card safety
when you shop in our store, we use security software called Secure Sockets Layer (SSL), which is the
industry standard and among the best software available today for secure commerce transactions. When
you connect with our secure server, they exchange a handshake, which initiates a secure session. In most
browsers, look for a key or lock icon to indicate that you are in the SSL mode. From that point on during your
secure session, all the information sent between you and AncientSculptureGallery.com is protected by SSL
encryption.
How do I place an order?
Making a purchase could not be easier. Just browse through our on-line Shop, click on any items that you
wish to buy and put them into the shopping basket. After you have finished your selection, click on "Go to
Checkout" and you will be asked for a few details that we need to be able to satisfy your requirements.
Orders can be placed via our SECURE online shopping cart or by contacting us.
What payment methods do you accept?
We accept VISA, Master Card, American Express, Discover, Paypal, Diners Card, JCB, bank transfer,
personal checks and money orders, whichever is the most convenient for you (your item will be shipped as
soon as the check or the money order clear).
How will you confirm my order?
All orders will be confirmed via email on the day of receipt.
Do you charge sales tax?
Appropriate state sales tax will be added to orders shipped to residents of New Jersey.
In what currency are your prices?
All prices as well as shipping costs and taxes are in US Dollars.
How do you package and ship your merchandise?
We are very careful about how our items are packaged and shipped. We do not want the item damaged in
transit! The merchandise is carefully packaged and boxed in order to ensure safe transit.
Do you ship worldwide?
Yes we do.
How much will shipping and handling be?
Shipping is free, worldwide shipping charges are $0.00.
What shipping methods do you use?
We ship our bronze fountains and sculptures via DHL.
How long does it take for delivery?
Please allow 30-60 days for custom order recreation of the item you ordered. For the custom made
Composition icons, please let us the scope of aging you desire to be applied from the aging results in our
list of Completed Icons. You will receive photographs of the work in process. Shipping usually takes
between 7-14 business days. If there is an unexpected delay, we will contact you by phone or email. If you
require urgent delivery, please contact us and we will do our best to accommodate your requirements.
Please contact us with any questions you may have.
What is your Return Policy?
Custom orders are not returnable nor refundable. We insure all of our shipments. If your item has been
damaged during the shipping, please contact us and we will make arrangements with you for the return
and replacement of the damaged item. Please contact us immediately so that we can file a damage claim
with the shipper. Credit will not be issued unless you notify us the same day you received the shipment
and by providing picture of the damage. Please note that you will need to save the box and packing
materials for the shipper to inspect. Insurance is void otherwise. We will not be responsible for damaged
merchandise not in its original packaging.
What is your Privacy Policy?
Your privacy is assured as it is of great concern to Ancient Sculpture Gallery. Ancient Sculpture Gallery
does not disclose, sell, trade or share any personal information that it collects to third parties, other than in
the course of completing a transaction, providing you with information that you have requested, or in
response to an investigation involving legal matters. AncientSculptureGallerys.com values the privacy of its
customers and subscribers. We will not disclose buyers information to third parties. We DO NOT trade or
sell email or physical addresses with or to other companies, or to organizations and groups seeking to
build mailing lists. We will not send email marketing 'spam' messages to subscribers or customers.
How do I contact you?
You can contact us by filling out our contact form or you can email us at
customerservice@ancientsculpturegallery.com. Our telephone is 1.201.880.7134. Our address is Ancient
Sculpture Gallery, PO Box 178, Garfield NJ 07026, USA.
Please contact us with any questions you have that are not answered here and we will endeavor to answer
them and add them to this page.
Byzantine Christian Icons
Below are the answers to the frequently asked questions associated with Ancient Sculpture Gallery's
Byzantine Icons.
How are your Byzantine Icons created?
For creation of our icons we use and apply traditional Byzantine methods and materials which have been
tested over many centuries. The base of the icon is a traditional high quality durable wood covered with a
layer of canvas and several layers of gesso. After completing the painting on the panel with professionally
created egg tempera paint, several layers of bole (burnishing clay) are applied to the background to
prepare them for the receiving of 24K gold leaf, and after gilding, gold is burnished using agate burnisher.
As a final finish for our icons we use linseed oil based varnish. Finally a degree of aging can be applied to
the icon, which depends of your personal choice. You can view several aging results in our list of
Completed Icons and chose the style your like. Of course, you may also elect your icon not to be aged. Let
us know what your preference is when placing the order. While some other works of art require some
special conditions for their preservation (most typically protection from light), paintings in egg tempera on
wood, finished with linseed oil based varnish are best preserved under the same, moderate conditions of
light, humidity, temperature and cleanliness of air that are optimal for human habitation. This is why our
Byzantine Icons are timeless investment set to be enjoyed by many generations of your family. For a
detailed explanation of the creation process, please click here.
Is your shopping cart SECURE?
Yes, your information is secure during the ordering process with a Secure Server Certification Authority.
VeriSign SSL Certificate protects e-commerce and other private information with 128-bit encryption, the
strongest SSL protection available anywhere. Statistically, it is safer to shop online with your credit card
than in a restaurant or department store. At AncientSculptureGallery.com, protecting your personal
information is extremely important to us. To ensure that you never have to worry about credit card safety
when you shop in our store, we use security software called Secure Sockets Layer (SSL), which is the
industry standard and among the best software available today for secure commerce transactions. When
you connect with our secure server, they exchange a handshake, which initiates a secure session. In most
browsers, look for a key or lock icon to indicate that you are in the SSL mode. From that point on during your
secure session, all the information sent between you and AncientSculptureGallery.com is protected by SSL
encryption.
How do I place an order?
Making a purchase could not be easier. Just browse through our on-line Shop, click on any items that you
wish to buy and put them into the shopping basket. After you have finished your selection, click on "Go to
Checkout" and you will be asked for a few details that we need to be able to satisfy your requirements.
Orders can be placed via our SECURE online shopping cart or by contacting us.
What payment methods do you accept?
We accept VISA, Master Card, American Express, Discover, Paypal, Diners Card, JCB, bank transfer,
personal checks and money orders, whichever is the most convenient for you (your item will be shipped as
soon as the check or the money order clear).
How will you confirm my order?
All orders will be confirmed via email on the day of receipt.
Do you charge sales tax?
Appropriate state sales tax will be added to orders shipped to residents of New Jersey.
In what currency are your prices?
All prices as well as shipping costs and taxes are in US Dollars.
How do you package and ship your merchandise?
We are very careful about how our items are packaged and shipped. We do not want the item damaged in
transit! The merchandise is carefully packaged and boxed in order to ensure safe transit.
Do you ship worldwide?
Yes we do.
How much will shipping and handling be?
Shipping is free, worldwide shipping charges are $0.00.
What shipping methods do you use?
We ship our bronze fountains and sculptures via DHL.
How long does it take for delivery?
Please allow 30-60 days for custom order recreation of the item you ordered. For the custom made
Composition icons, please let us the scope of aging you desire to be applied from the aging results in our
list of Completed Icons. You will receive photographs of the work in process. Shipping usually takes
between 7-14 business days. If there is an unexpected delay, we will contact you by phone or email. If you
require urgent delivery, please contact us and we will do our best to accommodate your requirements.
Please contact us with any questions you may have.
What is your Return Policy?
Custom orders are not returnable nor refundable. We insure all of our shipments. If your item has been
damaged during the shipping, please contact us and we will make arrangements with you for the return
and replacement of the damaged item. Please contact us immediately so that we can file a damage claim
with the shipper. Credit will not be issued unless you notify us the same day you received the shipment
and by providing picture of the damage. Please note that you will need to save the box and packing
materials for the shipper to inspect. Insurance is void otherwise. We will not be responsible for damaged
merchandise not in its original packaging.
What is your Privacy Policy?
Your privacy is assured as it is of great concern to Ancient Sculpture Gallery. Ancient Sculpture Gallery
does not disclose, sell, trade or share any personal information that it collects to third parties, other than in
the course of completing a transaction, providing you with information that you have requested, or in
response to an investigation involving legal matters. AncientSculptureGallerys.com values the privacy of its
customers and subscribers. We will not disclose buyers information to third parties. We DO NOT trade or
sell email or physical addresses with or to other companies, or to organizations and groups seeking to
build mailing lists. We will not send email marketing 'spam' messages to subscribers or customers.
How do I contact you?
You can contact us by filling out our contact form or you can email us at
customerservice@ancientsculpturegallery.com. Our telephone is 1.201.880.7134. Our address is Ancient
Sculpture Gallery, PO Box 178, Garfield NJ 07026, USA.
Please contact us with any questions you have that are not answered here and we will endeavor to answer
them and add them to this page.
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